The RITM - Remote IT Management service is your fully outsourced IT Department. With this service you will get your own helpdesk and IT staff onsite if needed.

When an issue arises a ticket will have to be opened through either the helpdesk or through our ticket system. One of our technicians will respond as soon as possible or according to the agreed SLA. (Service Level Agreement)

Below is a short summary of what this service includes. Please use our Direct Quote tool for a full list and pricing.

Help Desk and PC Management		Complete PC management, including a help desk during office hours and remote support, patch management, virus and Spyware protection, online backup and inventory and reporting.
Server and Network Management		Managed services to secure your infrastructure, including firewall management, virus and Spyware protection, and managed anti-spam.
Security Services		Router, Switch and Server deployment and repair.
Online Data Backup and Archiving		Remote backup monitoring and online backup services for your PCs and servers.